Refund and Returns Policy

1. Introduction to Our Return and Refund Policy

At Football Uniform UK, customer satisfaction is our highest priority. We are committed to providing high-quality custom football shirts, kits, and shorts. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy carefully.

Our aim is to ensure a smooth, fair, and transparent process should you require a return or refund.

2. Return Eligibility Criteria

Conditions for Returns

To be eligible for a return, the item must:

  • Be unworn and unwashed.

  • Be in original condition with all original tags and packaging intact.

  • Show no signs of use, wear, or alteration.

Time Frame for Returns

  • Returns must be initiated within 30 days from the date of delivery.

  • Items returned outside this period may not be accepted.

3. Non-Returnable Items

Custom Items Policy

Please note the following:

  • Customised or personalised football shirts, kits, and shorts cannot be returned unless defective or produced incorrectly.

  • This includes products that have been altered with individual names, numbers, logos, or specific design elements requested by the customer.

We encourage you to double-check all customisation details at the time of order to avoid disappointment.

4. Incorrect Orders and Resolution

If you receive an order that has been incorrectly produced (for example, wrong customisation or defective items):

  • We will recreate and reship your order at no additional cost.

  • You are welcome to keep the initially received incorrect order.

To resolve the issue, please:

  • Email us at contact@footballuniform.co.uk with your order number, clear images of the item, and a brief explanation of the issue.

  • Our Support Team will respond within 24 hours.

5. Return Process

Steps to Initiate a Return

To initiate a return, kindly follow these steps:

Step 1: Contact our Customer Support team at contact@footballuniform.co.uk with your order details and reason for return.

Step 2: Await approval and return instructions. Approved returns must be securely packaged to avoid damage during transit.

Step 3: Send the returned item to:

Football Uniform UK
31, Duddingston Park South,
Edinburgh, EH15 3NZ,
United Kingdom

Please ensure you retain your proof of postage in case the item is lost during transit.

Important Notes

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Returned items must be received by us before a refund is issued.

6. Refund Process

Processing Time for Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be credited to your original method of payment.

Important Information

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

  • Initial shipping charges (if applicable) are non-refundable unless the return is due to our error.

7. Contact Information for Support

If you have any questions regarding returns, refunds, or anything else, please feel free to contact our Support Team:

📧 Email: contact@footballuniform.co.uk
🏢 Address: Football Uniform UK, 31 Duddingston Park South, Edinburgh, EH15 3NZ, United Kingdom